Mortgage executives need to define the experience they want their customers to have. This experience can be defined in both qualitative and quantitative terms. They should be asking questions such as - How long should the approval and closing process take? How fast...
Blogs
Ransomware and Other Hacks – You are a Target
Everyone with data is a target. The question is not if you are a target. The question is how are you defending yourself. Good internal controls need to extend to IT security of the Loan Origination System (LOS) and all related systems. Every LOS has known security...
What Can Lenders Learn from An Airline Captain?
What can mortgage bankers learn from other industries? I was speaking with a Southwest Airlines captain recently (he was deadheading to his duty station). The conversation was informative. “Southwest Airlines has 6,500+ pilots, and every pilot can fly every one of...
Microchips and Mortgage Banking – A Surprising Cost Comparison
On a recent flight back from an MBA event, I happened to be sitting next to an Intel (the semiconductor manufacturer) executive on the flight and asked him what happened to the cost of a microprocessor from 2009 to 2017. His answer: A dollar’s worth of processing in...
